Salon Policies at Pro Nails

Thank you for choosing Pro Nails & Spa. To ensure a comfortable and enjoyable experience for all guests, we kindly ask that you review our salon policies prior to your visit.

1. Payment Methods:

   • We accept cash and major credit cards. Please note that checks are not accepted, and a minimum charge of $10.00 applies to all credit card transactions.

2. Child Safety:

   • Out of concern for their safety, we kindly ask that children not accompany guests during services.

   • Pro Nails & Spa cannot be held responsible for accidents involving unsupervised children on the premises.

3. Lost or Stolen Items:

   • Pro Nails & Spa is not responsible for lost or stolen personal items. Please keep valuables secure during your visit.

4. Polish Breakage:

   • A $7.00 fee applies for broken polish bottles.

5. Service Satisfaction:

   • Your satisfaction is important to us. If you are not fully satisfied with a service, please notify us immediately so we may address your concerns.

   • We are happy to offer a complimentary redo within a reasonable timeframe; however, monetary refunds are not available.

6. Service Guarantees:

   • Gel No-Chip, Acrylic, and Dipping Powder services are guaranteed for 10 days from the date of service.

   • Should any issues arise within this period, we will reapply the service using the same color at no additional charge.

7. Nail Technicians:

   • Please be aware that our nail technicians operate as licensed independent contractors.

8. Closing Time and Late Arrival:

   • We kindly ask that guests arrive on time for scheduled appointments. Guests arriving more than 10 minutes late may be asked to reschedule or wait for the next available technician.

   • Walk-in guests are welcome; however, last appointments are accepted no later than 45 minutes before closing.

9. Medical Conditions:

   • If you have any medical conditions, allergies, or skin sensitivities, please inform your technician before your service begins.

   • When in doubt, we recommend consulting your physician prior to your appointment.

10. Cell Phone Courtesy:

    • To maintain a relaxing atmosphere for all guests, we ask that cell phones be set to silent or vibrate mode during services.

11. Sanitation Practices:

    • The health and safety of our guests is our top priority.

    • Single-use disposable liner bags are used for all pedicure basins to ensure a clean and hygienic experience for every guest.

12. Right to Refuse Service:

    • Pro Nails & Spa reserves the right to refuse service to any individual at the discretion of management.

We appreciate your cooperation and look forward to serving you.